Our policy lasts 30 days, but we do offer a 15 day grace period which increases the return window to 45 days total. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ShopGreggies.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ShopGreggies.com and send your item to: 534 Broadhollow Rd Suite 305 Melville NY 11747
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 534 Broadhollow Rd. Suite 305 Melville NY 11747
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Orders Returned For Bad Address
It is your responsibility to ensure you enter a valid postal address for us to mail your order to. The ultimate responsibility is on you to ensure you enter a valid address including apt or suite or box number so your USPS letter carrier can properly deliver it.
If your item is returned for bad address/undeliverable as addressed/or unable to forward your item will be returned to our stock, and your order will be assessed a return restocking fee of 15% of your order, with a minimum restocking fee of $8 to a maximum fee of $25 and refunded for the difference of act you paid minus the restocking fee. In cases where only shipping was paid there will be no refund due.
If you purchased a free item but paid the S/H fee you will be required to reorder and enter a correct address to have your order reshipped to you
Orders Refused and Marked Return To Sender.
All returns are to be sent to our Melville address above. If your item is marked return to sender and comes back to an address other than the Melville address above a Re-stocking fee of 15% will be charged to your order, with a minimum restocking fee of $8 to a maximum fee of $25
In cases where only shipping was paid there will be no refund due.
If you purchased a free item but paid the S/H fee you will be required to reorder and enter a correct address to have your order reshipped to you.